German Speaking Internal Sales Assistant

Ready to elevate your career in Customer Service? Join MASCOT’s Export Customer Service team!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, international environment? Are your German skills impeccable? If so, MASCOT is looking for you!

Why MASCOT

At MASCOT, we don't just create high-quality products; we also strive to deliver the best possible customer service. Our Export Customer Service team is at the heart of our global operations, and you'll be part of a 50-strong team dedicated to exceeding our customers’ expectations and supporting our international sales colleagues. We offer a temporary position with an initial duration of 12 months with the possibility of extension.

What you’ll do:

As a key member of our Export Customer Service team, you'll be the voice of MASCOT, ensuring that our customers receive the best possible service while collaborating closely with our teams in Denmark and Vietnam.

You will:

• Connect and engage with customers via phone and email, providing exceptional service and support.
• Guide and advise customers and distributors on our extensive product range.
• Handle returns and complaints with professionalism and efficiency.
• Support customers on our online platforms and digital services.
• Process orders and ensure everything runs smoothly.

Who you are:

• Fluent in German (English or Danish is a plus).
• Experienced in customer service, sales, or a related field, with a relevant educational background.
• Tech-savvy with a strong grasp on CRM, SAP, and Microsoft Office.
• Outgoing, service-oriented, and a natural team player with a proactive mindset.
• Organized and detail-oriented.

We’re always innovating and enhancing the customer journey, so if you’re curious, adaptable, and excited about exploring new digital tools, you’ll fit right in.

What drives you:

• Building lasting relationships — you love connecting with people and creating value for customers.
• Delivering top-tier customer service in a supportive, collaborative environment.
• Meeting high performance expectations and continuously striving for excellence.
• Being part of something bigger — you’ll join a team of passionate, dedicated colleagues who support each other and celebrate success together.

There when the customers need us

You will work from our HQ in Pårup, Denmark during:

• Monday-Wednesday: 08.00-16.30
• Thursday: 08.00-16.00
• Friday: 08.00-14.00

We offer a vibrant, international work environment where your contributions make a real impact. We make sure you get thorough onboarding and continuous coaching to set you up for success.

If you’re ready to become a Mascoteer let’s hear from you ASAP!

Be a part of a strong culture
MASCOT is an international company in growth with a strong and ambitious culture supported by commitment, competencies, diligence and cooperation. Our ambition is to develop, produce, market and sell the world’s best workwear and safety footwear. You will be a part of a dynamic workplace in constant development, where we every day do our job with a high energy level, a solution-oriented flexibility and adaptability. With us you get great responsibility, while our managers through coaching, motivation and follow-up create the foundation for professional and personal development of the individual employee.

MASCOT is a family-owned company and is founded on family values. We trust each other, take care of each other and treat each other with decency and respect. This is also the approach we have towards our customers and other business partners. We do our best to offer a professional and forward-looking solution. Decency and quality are paramount.

The progressive framework was created for work satisfaction and dynamism.
MASCOT's headquarters are in Pårup, just west of Silkeborg. We are located next to the Herning motorway and the A13 highway, making it easy to get there from the entire central and eastern Jutland area.

Our headquarters offers a state-of-the-art setting, both in terms of its interior and exterior. In addition to our well-furnished office space, our offices invite fellowship and a good working environment. Our skilled chefs prepare lunch in the restaurant, which colleagues enjoy with a view of fields and forest from the top floor of the building. In addition, you can freely use our well-equipped fitness centre, with advanced machines, both before and after work.