Mascot International A/S

Customer Success Manager

Do you have a strong commercial profile and solid digital marketing experience? Do you possess both business acumen and a technical understanding when it comes to eCommerce and digital sales platforms? And will it motivate you to develop our digital business and help release our growth potential? Then you might be our new Customer Success Manager.

At MASCOT, we develop our own sales platforms to customers across a wide range of industries and countries. As our new Customer Success Manager, you will become a strategic partner and the link between our eCommerce department, sales organisation and distributors. Your main focus will be to increase international eCommerce sales and optimise our digital revenue through existing distributors as well as develop new markets.
We have ambitious plans with our digital channels, and we have identified a large growth potential. We are looking for a strong commercial profile that can help us release this potential.
Your tasks will, among others, be to:

  • Maintain and develop our current client portfolio across platforms to increase online sales including planning, support and selling our digital platforms to customers
  • eCommerce consulting for selected key accounts
  • Evaluation, analysis and reporting of the existing business
  • Reporting monthly to Country Managers, sales departments, and their teams
  • Establish the digital concepts across the organisation
  • Establish other strategies to gain and strengthen our business channels

In this role you will report directly to our Head of eCommerce and join a professional and skilled team of five employees. This role is cross-organisational meaning you will work in close collaboration with highly ambitious colleagues in our large sales organisation across Europe as well as our Marketing and IT departments.  

About you
You hold a relevant marketing degree combined with some years of experience from a role as a Product Owner or similar, where you have gained hands-on experience working with digital business development in a cross-organisational manner. Furthermore, you have solid knowledge of digital integration solutions and Google Analytics, as well as some knowledge of EDI and API. As your job will include handling a large amount of data, it is necessary that you have solid experience with Excel.
On a personal note you have an analytical mind-set which enables you to make data driven recommendations to our customers. You are a strong communicator and you can and have experience with communication across knowledge levels, both internally and externally.
As you will work in close collaboration with our German distributors, it is a must that you master German on negotiation level both in writing and in speech.

Be a part of a strong culture
MASCOT is an international company in growth with a strong and ambitious culture supported by commitment, competencies, diligence and cooperation. Our ambition is to develop, produce, market and sell the world’s best workwear and safety footwear. You will be a part of a dynamic workplace in constant development, where we every day do our job with a high energy level, a solution-oriented flexibility and adaptability. With us you get great responsibility, while our managers through coaching, motivation and follow-up create the foundation for professional and personal development of the individual employee.
MASCOT is a family-owned company and is founded on family values. We trust each other, take care of each other and treat each other with decency and respect. This is also the approach we have towards our customers and other business partners. We do our best to offer a professional and forward-looking solution. Decency and quality are paramount.  

State-of-the-art headquarters created for job satisfaction and dynamism
In September 2018, MASCOT moved into our headquarters in Pårup, west of Silkeborg. From here we offer a dynamic day in a state-of-the-art headquarters. The headquarters is built and decorated with focus on community, a good working environment and in such way, it supports the internal workflows. The lunch is made by our skilled chefs in the restaurant. Before and after work, you can freely use our well-equipped fitness centre with our own fitness instructor and state-of-the-art machines.
MASCOT’s headquarters is located next to the Herning motorway and main road A13, which provides easy access by car from all of central Jutland and East Jutland.

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Region Midtjylland
Application deadline:
Expected Start Date:
As soon as possible
Pårup near Silkeborg
Thomas Troelstrup
Mobile: +45 2040 6070
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